Returns & Exchanges Policy

Returns & Exchanges Policy

At Pluxi™, your comfort and satisfaction come first.

If you’re not fully satisfied with your purchase, we offer free returns within 90 days of delivery.

90-Day Free Returns

You may return your item within 90 days of receiving it, as long as it meets the return conditions below.

Return Conditions

To be eligible for a return:

  • The item must be returned within 90 days of delivery

  • The item should be in good condition

  • The item should include original packaging (where possible)

How to Start a Return

If you’d like to request a return or exchange, please contact our support team through our Contact Us page and include:

  • Your order number

  • Your full name

  • The reason for the return/exchange

We’ll guide you through the next steps.

Exchanges

If your item arrives damaged, faulty, or incorrect, we’ll gladly arrange a replacement or exchange.

Refunds

Once your return is received and inspected, we’ll notify you regarding your refund status. If approved, your refund will be processed back to your original payment method.